Frequently Asked Questions

Where can I find the serial number of my device ?

The serial number is crucial information that allows the Vitrinemedia customer service team to analyze and diagnose ...

How can I check my firmware version?

The device's firmware is essential information to determine whether your device is updated with the latest features ...

My screen is in portrait; how can I change the orientation of my content?

By default, the orientation of the screen is set to "Landscape" mode at 0°If the device is installed in portrait mod...

My device cannot connect to the internet, what should I do ?

There are several potential reasons why your device may not be connected to the internet: The antenna in the device ...

My screen does not automatically launch the content when I boot, why?

To broadcast content on your device, please ensure that the correct application is properly selected as the auto-sta...

How do I know if my screen is connected to the internet?

Internet connectivity issues may result in broadcast disruptions.It is essential to verify that all systems are func...

My screen asks me to assign the device again, why?

The screens are connected to a CMS application to broadcast content (VM APP, VM LIVE, or a third-party application)....

Why is the brightness of my screen so low, even though it's set to 100%?

The brightness works with algorithm and different setting mode.It is recommended to first verify which mode you are ...