Frequently Asked Questions
🔎 Frequent Questions
-
Where can I find the serial number of my device ?
The serial number is crucial information that allows the Vitrinemedia customer service team to analyze and diagnose ...
-
How can I check my firmware version?
The device's firmware is essential information to determine whether your device is updated with the latest features ...
-
My screen is in portrait; how can I change the orientation of my content?
By default, the orientation of the screen is set to "Landscape" mode at 0°If the device is installed in portrait mod...
-
My device cannot connect to the internet, what should I do ?
There are several potential reasons why your device may not be connected to the internet: The antenna in the device ...
⚙️ Software incident
-
My screen does not automatically launch the content when I boot, why?
To broadcast content on your device, please ensure that the correct application is properly selected as the auto-sta...
-
How do I know if my screen is connected to the internet?
Internet connectivity issues may result in broadcast disruptions.It is essential to verify that all systems are func...
-
My screen asks me to assign the device again, why?
The screens are connected to a CMS application to broadcast content (VM APP, VM LIVE, or a third-party application)....
⚙️ Hardware incident
-
Why is the brightness of my screen so low, even though it's set to 100%?
The brightness works with algorithm and different setting mode.It is recommended to first verify which mode you are ...