🔎 Frequent Questions

Where can I find the serial number of my device ?

The serial number is crucial information that allows the Vitrinemedia customer service team to analyze and diagnose ...

How can I check my firmware version?

The device's firmware is essential information to determine whether your device is updated with the latest features ...

My screen is in portrait; how can I change the orientation of my content?

By default, the orientation of the screen is set to "Landscape" mode at 0°If the device is installed in portrait mod...

My device cannot connect to the internet, what should I do ?

There are several potential reasons why your device may not be connected to the internet: The antenna in the device ...